UK businesses are collectively owed an estimated £26bn in late payments at any given time, according to research from the UK Small Business Commissioner, and for most businesses, that money sits in a spreadsheet as an unpaid invoice rather than in the bank where it belongs. Chasing it usually falls to whoever has spare time, which in practice means it doesn’t get chased consistently at all. We provide outsourced accounts receivable services that take invoicing, credit control and cash collection off your team’s plate, so late payments stop being a problem you manage reactively and start being one that’s handled as standard.
Our outsourced accounts receivable service is built for UK businesses that are losing time and cash flow to slow-paying customers, without the internal resource to chase every overdue invoice properly. We act as your outsourced credit control team, working under your brand so the relationship with your customers stays exactly as it is today.
Accounts receivable outsourcing means handing the invoice-to-cash process, from raising and sending invoices through to chasing payment and allocating cash once it arrives, to a dedicated external team rather than managing it internally, and our outsourced accounts receivable service integrates directly with your existing accounting software so the process runs in the background without disrupting how your business already operates.
Our Team will work with you to set up goals and process and how it will work for your practice
The work will be handed over to our back office. Depending on the work, your Processing will be handled by a team or individual resource.
The team will process the work such as accounting , bookkeeping, tax processing etc and will handover the work back to you or your team
The output will be reviewed by your team.it will be checked for quality and on target timeline feedback and corrective actions will be noted to make the process more efficient for your practice
Our outsourced accounts receivable service covers invoice raising and dispatch, proactive debtor chasing on a set schedule, accurate cash allocation as payments come in, and full visibility over who owes what and for how long, alongside our related accounts payable outsourcing services for businesses that want both sides of their cash flow managed by one team.
We chase overdue invoices on a structured schedule rather than an ad hoc basis, following up at the right intervals with a tone that protects the customer relationship while still making it clear that payment is expected, and this consistency is usually what makes the biggest difference, most businesses aren’t short on invoices going unpaid because customers refuse to pay, they’re short on someone reliably asking.
Alongside collections, our outsourced accounts receivable service provides regular aged debtor reports that break down exactly what’s outstanding, how overdue each invoice is, and which customers are becoming a repeated risk, giving you the same visibility over cash coming in that our outsourced finance solutions for businesses provide across the rest of your finance function.
Compared to the cost of hiring an in-house credit controller, most businesses find our outsourced accounts receivable service delivers the same result, and often faster, at a fraction of the fixed salary cost. If late payments are quietly draining your cash flow, get in touch for a quote and we’ll show you exactly how our outsourced accounts receivable service would work for your business.
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We can operate either way depending on your preference. Most clients have us contact customers directly under their own brand name and email domain, so the process feels like a natural extension of your business rather than a visible third party. Alternatively, we can work entirely behind the scenes, preparing chasing schedules and correspondence for your team to send, while we handle the reporting and cash allocation. We agree the approach with you before starting, so there are no surprises for your customers.
When a customer disputes an invoice, we pause the standard chasing sequence for that account and flag it back to you with the details of the dispute, since resolving the underlying disagreement, whether it’s about pricing, delivery, or scope, needs input from your team rather than ours. Once the dispute is resolved, we pick collection back up immediately. This keeps disputed invoices from being chased inappropriately while making sure they don’t get forgotten once they’re resolved.
Yes, our outsourced accounts receivable service works within the accounting software you already use, including platforms like Xero, Sage and QuickBooks, so there’s no need to migrate systems or change how your team raises invoices day to day. We work directly inside your existing setup, which also means your records stay fully up to date and accessible to your team at any time, not siloed in a separate system.
Most businesses see a noticeable improvement in average collection times within the first one to two months, once a consistent chasing schedule replaces the ad hoc follow-ups that typically happen in-house. The biggest early gains usually come from invoices that had simply been overlooked rather than actively disputed, since a dedicated team working a structured schedule catches these far more reliably than internal staff juggling the task alongside other responsibilities.
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