FINANCE OPERATIONS / ACCOUNTS RECEIVABLE

Accounts Receivable Outsourcing Services

From customer invoice to reconciled cash.

FineX provides accounts receivable outsourcing for customer invoicing, payment allocation, ageing reports and collections support. First, we agree your credit-control workflows and review rules. Then, our team follows these routines within your systems. As a result, your finance team can track outstanding balances and review exceptions.

CUSTOMER-TO-CASH CONTROL

Accounts Receivable Outsourcing With Clear Balance Visibility

As customer volumes grow, unmatched receipts and overdue balances can take up more of your team’s time. However, routine work still needs clear ownership so your team can focus on decisions.

Therefore, FineX accounts receivable processing services give routine activities a defined owner. In addition, the delivery model includes review points and escalation routes. As your needs grow, connect AR with your wider Finance Operations.

01

Clear ownership

First, know who handles each activity and where exceptions go.
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02

Consistent routines

Next, document invoicing, allocation and reconciliation steps.
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03

Visible balances

As a result, keep customer accounts, ageing and open items in view.
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04

Flexible capacity

As volumes change, shape the service around your internal team.
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OUR CORE AR SERVICES

Support at each stage of your accounts receivable process.

Choose the activities you need. Keep responsibilities clearly defined.

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01

Customer Invoicing

First, prepare accurate customer invoices on time. Then, track queries so each invoice is ready for follow-up.

Invoice preparation and posting Customer-detail and coding checks Query routing and status tracking

For example, accounts receivable support can include:

  • Invoice preparation and posting
  • Customer-detail and coding checks
  • Query routing and status tracking
Discuss this AR service β†’
02

Payment Allocation

Next, apply incoming payments to the right customer accounts and invoices. If details are missing, record the item for review.

Remittance review and allocation Unidentified-payment follow-up Allocation exception records

For example, accounts receivable support can include:

  • Remittance review and allocation
  • Unidentified-payment follow-up
  • Allocation exception records
Discuss this AR service β†’
03

AR Ageing

Then, bring current and overdue customer balances into a clear view. As a result, your team can prioritise follow-up.

Current and overdue balance review Ageing schedule maintenance Priority-item escalation

For example, accounts receivable support can include:

  • Current and overdue balance review
  • Ageing schedule maintenance
  • Priority-item escalation
Discuss this AR service β†’
04

Collections Support

In addition, support agreed customer follow-up with clear records and handovers. For example, record queries, promises and next actions.

Collection-list preparation Customer query coordination Follow-up notes and next actions

For example, accounts receivable support can include:

  • Collection-list preparation
  • Customer query coordination
  • Follow-up notes and next actions
Discuss this AR service β†’
05

Customer Reconciliations

Meanwhile, reconcile customer accounts and investigate differences. If a payment remains unmatched, route it for review.

Statement-to-ledger checks Unallocated cash review Open-item follow-up

For example, accounts receivable support can include:

  • Statement-to-ledger checks
  • Unallocated cash review
  • Open-item follow-up
Discuss this AR service β†’
06

AR Reporting

Finally, turn receivables activity into information your team can use. For example, report ageing, collection trends and exceptions.

Ageing and collection reporting Exception and trend summaries Reporting-calendar support

For example, accounts receivable support can include:

  • Ageing and collection reporting
  • Exception and trend summaries
  • Reporting-calendar support
Discuss this AR service β†’
A CONNECTED PROCESS

Your accounts receivable workflow, from invoice to reporting.

First, agree the checks, handovers and decision points before work begins. Then, route exceptions to the right reviewer at each stage.

Invoice

Customer Account

Payment

Allocation

Reconciliation

Reporting

A CLEAR VIEW OF OPEN BALANCES

AR ageing from current to 90+ days.

Use a consistent ageing structure to review customer balances. For example, group overdue invoices by age to agree follow-up and route exceptions.

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01

Current

Invoices within agreed
terms.

Before invoices fall due, monitor scheduled receipts and account status.

02

1–30 Days

Recently overdue balances.

For recently overdue invoices, follow agreed reminder steps and record customer responses.

03

31–60 Days

Balances requiring active review.

If invoices remain overdue, route exceptions and agree next steps.

04

61–90 Days

Older open items.

If balances remain unpaid, review disputes and payment commitments with your credit-control team.

05

90+ Days

Long-outstanding balances.

Finally, escalate long-outstanding items for your team to decide the next action.

YOUR SYSTEMS. YOUR CONTROLS.

Customer-to-cash support built around your operation.

FineX works within your finance environment and alongside your team. Therefore, we follow your agreed processes, reporting calendars and approval controls.

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Your Customer Records

First, maintain customer-account information within your established environment.

Your Processes

Then, follow documented invoicing, allocation and follow-up procedures.
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Your Reporting Calendar

At the same time, align ageing and reconciliation activity with review deadlines.
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Your Controls

Throughout delivery, maintain appropriate review, approval and escalation processes.
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CONNECTED FINANCE OPERATIONS

Accounts Payable and Accounts Receivable, together.

OUTGOING CASH

Accounts Payable

Supplier invoices, matching, payment preparation and supplier reconciliations.

INCOMING CASH

Accounts Receivable

Customer invoicing, payment allocation, ageing, collections support and customer reconciliations.

FLEXIBLE ENGAGEMENT

Choose the AR model that fits your business.

01 / AR MODEL

AR Process Support

For example, outsource customer invoicing, payment allocation, reconciliations or reporting. Meanwhile, your team retains the wider receivables process.

For a specific workload or process gap.

02 / AR MODEL

Dedicated AR Professional

Alternatively, add an accounts receivable professional to work alongside your finance team. They follow your documented procedures and agreed responsibilities.

For consistent, ongoing receivables capacity.

03 / AR MODEL

Managed Accounts Receivable

For broader support, bring agreed receivables activities into one delivery model. In addition, define handovers, reporting and review points.

For a connected approach to Accounts Receivable Management.
MORE THAN ADDITIONAL AR CAPACITY

Build a better receivables operating model.

A reliable accounts receivable function needs more than extra capacity. For this reason, bring people, processes, technology and oversight together in a model built around your business.

01

People

First, agree who prepares, reviews and follows up each activity.

02

Process

Next, document invoicing, allocation, exception routes and handovers.

03

Technology

Then, define access within your existing finance environment.

04

Governance

In addition, set communication routines and review responsibilities.

05

Scalability

Finally, adapt the agreed scope as your organisation develops.
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A CONTROLLED TRANSITION

How accounts receivable outsourcing works.

Understand

First, review invoice volumes, customer accounts, systems, ageing and your current collection process.

Design

Next, agree the scope, responsibilities, access, controls and reporting for your AR process.

Transition

Then, document workflows and transfer knowledge through structured onboarding. At the same time, establish clear review points.

Operate

After onboarding, our team performs agreed activities within your systems. If an exception arises, we route it to the right reviewer.

Review & Scale

Finally, review delivery together. As volumes change, agree any changes to capacity and responsibilities.

PART OF YOUR WIDER FINANCE FUNCTION

Connect AR with the bigger picture.

Bring customer activity together with accounts payable support and Accounting & Bookkeeping for a connected view of cash and reconciled records.

Use receivables information in management reporting and FP&A. Expand capacity through Dedicated Finance Teams or connect delivery through Global Business Services.

TECHNOLOGY & COMPLIANCE

Integrated with the platforms you use

In addition, our teams work across leading cloud accounting and practice-management platforms. For example, these include Xero, QuickBooks and Sage.

xero
Sage

150+

Accounting Professionals

15+

Years Experience

4+

UK Clients Supported

100+

Global Offices

60%+

Staff Cost Savings

95%+

Client Retention

FREQUENTLY ASKED QUESTIONS

Accounts receivable outsourcing, explained.

What is accounts receivable outsourcing?
Accounts receivable outsourcing means assigning agreed customer-invoice, payment-allocation, reconciliation, collections-support or reporting activities to an external team. The scope and responsibilities are agreed before work begins.
Which accounts receivable services can Finex support?
Finex can structure accounts receivable support services around customer invoicing, payment allocation, AR ageing, collections support, customer reconciliations and AR reporting.
Can we outsource customer invoicing only?
Yes. Customer invoicing can be defined as a standalone process while your team retains customer relationships, credit decisions, collections ownership or other finance activities.
How does payment allocation work?
Incoming receipts and remittance information are reviewed, then payments are allocated to the relevant customer accounts and invoices. Unidentified or disputed items are recorded and routed for review.
What is AR ageing?
AR ageing groups open customer balances by how long they have been outstanding, such as current, 1–30, 31–60, 61–90 and 90+ days. It gives your team a consistent view for review and follow-up.
Can Finex support collections activity?
Finex can support agreed collection routines, including preparing follow-up lists, coordinating customer queries, recording actions and routing exceptions according to your process.
Who makes credit and collection decisions?
Your designated team retains the credit, dispute and collection decisions set out in your procedures. Finex can prepare information and complete agreed support activities.
Can outsourced AR work in our existing systems?
The delivery model can be designed around your current accounting environment, documented workflows, reporting calendar and access controls, subject to the engagement requirements.
Can we work with a dedicated AR professional?
Yes. A dedicated AR professional can provide ongoing capacity alongside your internal team. A managed model can connect several receivables activities where a coordinated service is needed.
How does AR connect with accounting and FP&A?
Customer invoices, allocations, reconciliations and ageing schedules support accounting records and cash visibility. The service can connect with management accounting, FP&A and wider finance operations as your requirements develop.
START WITH THE SUPPORT YOU NEED

Build an AR process
your team can work with.

For example, start with a defined invoicing or allocation workload. Alternatively, choose a coordinated receivables operation. In either case, discuss the scope, capacity and controls that fit your organisation.