FINANCE OPERATIONS / ACCOUNTS RECEIVABLE

Accounts Receivable  Outsourcing Services.

From customer invoice to reconciled cash.

Build capacity across your customer-to-cash process with Finex. Our accounts receivable outsourcing services connect customer invoicing, payment allocation, ageing, collections support, reconciliations and reporting within your systems and controls.

 
CUSTOMER-TO-CASH CONTROL

Keep receivables moving. Keep the detail visible.

Growing customer volumes, unmatched receipts and overdue balances can pull your finance team away from the work that needs their judgement.

Finex accounts receivable processing services give repeatable activities a defined owner, with review points and escalation routes built into the delivery model. Connect AR with your wider Finance Operations as your requirements grow.

01

Clear ownership

Know who handles each activity and where exceptions go.

 
02

Consistent routines

Document invoicing, allocation and reconciliation steps.

 
03

Visible balances

Keep customer accounts, ageing and open items in view.

 
04

Flexible capacity

Shape the service around your volumes and internal team.

 
OUR CORE AR SERVICES

Support at each stage of your accounts receivable process.

Choose the activities you need. Keep responsibilities clearly defined.

 
01

Customer Invoicing

Keep customer invoices accurate, timely and ready for follow-up.

Invoice preparation and posting Customer-detail and coding checks Query routing and status tracking

Accounts receivable support can include:

  • Invoice preparation and posting
  • Customer-detail and coding checks
  • Query routing and status tracking
Discuss this AR service →
02

Payment Allocation

Apply incoming payments to the right customer accounts and invoices.

Remittance review and allocation Unidentified-payment follow-up Allocation exception records

Accounts receivable support can include:

  • Remittance review and allocation
  • Unidentified-payment follow-up
  • Allocation exception records
Discuss this AR service →
03

AR Ageing

Bring current and overdue customer balances into a clear view.

Current and overdue balance review Ageing schedule maintenance Priority-item escalation

Accounts receivable support can include:

  • Current and overdue balance review
  • Ageing schedule maintenance
  • Priority-item escalation
Discuss this AR service →
04

Collections Support

Support agreed customer follow-up with clear records and handovers.

Collection-list preparation Customer query coordination Follow-up notes and next actions

Accounts receivable support can include:

  • Collection-list preparation
  • Customer query coordination
  • Follow-up notes and next actions
Discuss this AR service →
05

Customer Reconciliations

Reconcile customer accounts and investigate differences.

Statement-to-ledger checks Unallocated cash review Open-item follow-up

Accounts receivable support can include:

  • Statement-to-ledger checks
  • Unallocated cash review
  • Open-item follow-up
Discuss this AR service →
06

AR Reporting

Turn receivables activity into information your team can use.

Ageing and collection reporting Exception and trend summaries Reporting-calendar support

Accounts receivable support can include:

  • Ageing and collection reporting
  • Exception and trend summaries
  • Reporting-calendar support
Discuss this AR service →
A CONNECTED PROCESS

Your accounts receivable workflow, from invoice to reporting.

Agree the checks, handovers and decision points before work begins. Exceptions are routed for review at the relevant stage.

Invoice

Customer Account

Payment

Allocation

Reconciliation

Reporting

A CLEAR VIEW OF OPEN BALANCES

AR ageing from current to 90+ days.

Use a consistent ageing structure to review customer balances, agree follow-up and route exceptions.

 

01

Current

Invoices within agreed
terms.

Monitor scheduled receipts and account status.

02

1–30 Days

Recently overdue balances.

Defined workflows, review points, responsibilities and escalation routes.

03

31–60 Days

Balances requiring active review.

Route exceptions and agree next steps.

04

61–90 Days

Older open items.

Delivery within your accounting software, ERP and finance environment.

05

90+ Days

Long-outstanding balances.

Clear reporting, communication routines and service expectations.

YOUR SYSTEMS. YOUR CONTROLS.

Customer-to-cash support built around your operation.

Finex works within your finance environment and alongside your team, following agreed processes, reporting calendars and approval controls.

 

Your Customer Records

Maintain customer-account information within your established environment.

Your Processes

Follow documented invoicing, allocation and follow-up procedures.
 

Your Reporting Calendar

Align ageing and reconciliation activity with review deadlines.
 
 

Your Controls

Maintain appropriate review, approval and escalation processes.
 
CONNECTED FINANCE OPERATIONS

Accounts Payable and Accounts Receivable, together.

OUTGOING CASH

Accounts Payable

Supplier invoices, matching, payment preparation and supplier reconciliations.

INCOMING CASH

Accounts Receivable

Customer invoicing, payment allocation, ageing, collections support and customer reconciliations.

FLEXIBLE ENGAGEMENT

Choose the AR model that fits your business.

01 / AR MODEL

AR Process Support

Outsource a defined activity, such as customer invoicing, payment allocation, reconciliations or reporting, while your team retains the wider receivables process.

For a specific workload or process gap.

02 / AR MODEL

Dedicated AR Professional

Add an Accounts Receivable Professional who works alongside your finance team, following your documented procedures and agreed responsibilities.

For consistent, ongoing receivables capacity.

03 / AR MODEL

Managed Accounts Receivable

Bring agreed receivables activities together under a coordinated delivery model with documented handovers, reporting and review points.

For a connected approach to Accounts Receivable Management.
MORE THAN ADDITIONAL AR CAPACITY

Build a better receivables operating model.

A reliable accounts receivable function needs more than extra capacity. Bring people, processes, technology and oversight together in a model built around your business.

01

People

Agree who prepares, reviews and follows up each activity.

02

Process

Document invoicing, allocation, exception routes and handovers.

03

Technology

Define access within your existing finance environment.

04

Governance

Set communication routines and review responsibilities.

05

Scalability

Adapt the agreed scope as your organisation develops.

 

PART OF YOUR WIDER FINANCE FUNCTION

Connect AR with the bigger picture.

A CONTROLLED TRANSITION

How accounts receivable outsourcing works.

Understand

Review invoice volumes, customer accounts, systems, ageing and your current collection structure.

Design

Agree the scope, responsibilities, access, controls and reporting required for your AR process.

Transition

Document workflows, transfer knowledge and establish review points through structured onboarding.

Operate

Perform agreed activities within your systems, with exceptions routed to the right people.

Review & Scale

Review delivery together and adapt capacity as volumes and business requirements change.

PART OF YOUR WIDER FINANCE FUNCTION

Connect AR with the bigger picture.

Bring customer activity together with Accounts Payable and Accounting & Bookkeeping for a connected view of cash and reconciled records.

Use receivables information in Management Accounting and FP&A. Expand capacity through Dedicated Finance Teams or connect delivery through Global Business Services.

TECHNOLOGY & COMPLIANCE

Integrated with the platforms you use

Our teams work across leading cloud accounting and practice-management platforms.

xero
Sage

150+

Accounting Professionals

15+

Years Experience

4+

UK Clients Supported

100+

Global Offices

60%+

Staff Cost Savings

95%+

Client Retention

FREQUENTLY ASKED QUESTIONS

Accounts receivable outsourcing, explained.

What is accounts receivable outsourcing?
Accounts receivable outsourcing means assigning agreed customer-invoice, payment-allocation, reconciliation, collections-support or reporting activities to an external team. The scope and responsibilities are agreed before work begins.
Which accounts receivable services can Finex support?
Finex can structure accounts receivable support services around customer invoicing, payment allocation, AR ageing, collections support, customer reconciliations and AR reporting.
Can we outsource customer invoicing only?
Yes. Customer invoicing can be defined as a standalone process while your team retains customer relationships, credit decisions, collections ownership or other finance activities.
How does payment allocation work?
Incoming receipts and remittance information are reviewed, then payments are allocated to the relevant customer accounts and invoices. Unidentified or disputed items are recorded and routed for review.
What is AR ageing?
AR ageing groups open customer balances by how long they have been outstanding, such as current, 1–30, 31–60, 61–90 and 90+ days. It gives your team a consistent view for review and follow-up.
Can Finex support collections activity?
Finex can support agreed collection routines, including preparing follow-up lists, coordinating customer queries, recording actions and routing exceptions according to your process.
Who makes credit and collection decisions?
Your designated team retains the credit, dispute and collection decisions set out in your procedures. Finex can prepare information and complete agreed support activities.
Can outsourced AR work in our existing systems?
The delivery model can be designed around your current accounting environment, documented workflows, reporting calendar and access controls, subject to the engagement requirements.
Can we work with a dedicated AR professional?
Yes. A dedicated AR professional can provide ongoing capacity alongside your internal team. A managed model can connect several receivables activities where a coordinated service is needed.
How does AR connect with accounting and FP&A?
Customer invoices, allocations, reconciliations and ageing schedules support accounting records and cash visibility. The service can connect with management accounting, FP&A and wider finance operations as your requirements develop.
START WITH THE SUPPORT YOU NEED

Build an AR process
your team can work with.

From a defined invoicing or allocation workload to a coordinated receivables operation, discuss the scope, capacity and controls that fit your organisation.